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| My Account |
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| How do I create an account? |
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1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. |
| How do I edit my account information? |
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Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. |
| How much is my shipping? |
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Shipping Options
We ship all orders (All 48 contiguous US States/PO Box Addresses) to either your home or place of business in discreet packaging utilizing either USPS Priority Mail, UPS Ground, FedEx, and DHL shipping methods. The shipping choice is determined by the utilization of our proprietary shipping intelligent e-software solution. Our software bases your shipping method by coupling your ship to location (zip code) to the most efficient shipper. For express delivery options and International orders please refer to the provided chart (Below) in making your determination.
Free Shipping
Get Free shipping for Orders of $100.00 or more being shipped via DHL Ground, FedEx Ground, UPS Ground, or USPS Priority, within the 48 contiguous United States.
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Shipping Method |
Destination |
Cost |
Delivery Time |
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Most Efficient Way
(Mix of USPS Priority, UPS, FedEx, and DHL Shippers)
Super Saver Shipping
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United States
(All 48 contiguous/PO Box Addresses) |
$6.95 |
3-7 business days |
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Most Efficient Way- Free Shipping
(Mix of USPS Priority, UPS, FedEx, and DHL Shippers)
*Orders over $100 Only |
United States
(All 48 contiguous/PO Box Addresses)
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FREE |
3-7 business days |
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2nd Day Service |
United States
(48 contiguous) |
$14.99 |
2 business days |
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Next Day Service |
United States
(48 contiguous) |
$29.99 |
1 business day
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USPS
Priority Mail |
PO Box Addresses, Hawaii, Alaska & US Territories |
$9.95 |
Approximately 3-5 days |
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USPS
Global Priority
Military Personnel |
United States Military
(APO/FPO Addresses) |
$7.99 |
Approximately 7-10 days |
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Canada Express
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Canada |
$14.99 |
Approximately 7-14 days |
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International Shipments
(Except Canada)
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Foreign Countries |
$24.99
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Approximately 7-14 days |
International Shipping Restrictions:
- We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
- Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."
- If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed." Any delivery that is refused and returned to us will incur a fee of the original shipping charges, a 25% restocking fee, and any duties and taxes that were unpaid.
- The customer is responsible for any duties or taxes that may apply.
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| I forgot my password. |
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Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. |
| How do I return my product? |
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Please click here for more information on returning an item. |
| I received the wrong product. |
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If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. |
| What is your return policy? |
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Return Policy
Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization code (RAN) will be refused. Sorry, there will be absolutely no exceptions. Please email us at Info@WebNutritionDepot.com with a request for a product return authorization number (RAN) prior to returning any merchandise. Merchandise must be returned in sealed sellable condition in order to receive complete product credit.
Money Back Guarantee
We offer money back guarantees on all of our products. If you are not completely satisfied with the product for any reason, simply return the unused and used portion for a refund. 100% credit will be issued for unopened merchandise returned within 30 days of your receiving the original order. Because we provide our product at the lowest possible prices, returns are very costly to us. There will be a 25% administrative processing fee calculated against the total cost of all opened products being returned including those being returned due to an allergic reaction with any product we sell on our website. Also, the customer will be responsible for all original and return shipping costs. We will not accept product returns without a proper return authorization code (RAN) and we will only provide return authorization codes (RANs) no later than 30 days after an order was received.
Please Note: It may take 7-10 business days after your return is processed for you to see the credit in your credit card account.
Damaged Shipments
We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt, email us at Info@WebNutritionDepot.com. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.
Back Orders
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments. |
| When will my order ship? |
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Generally, all orders placed after 1:00 PM EST are shipped the following business day.
Next day is delivered on the next business day after the order has shipped. 2nd Day Air is 2 business days after the order has shipped. If your delivery day falls on a Holiday, Saturday or Sunday your package should be delivered on the next business day
Note: Weekends and holidays do not count as shipping/business days.
Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order.
You will receive a shipment confirmation when your order has shipped and tracking information is usually available within 24 hours of shipment. |
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