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International Shipping

Do you ship to my country?

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. We currently accept American Express, Visa, Master Card and Discover.

Credit Cards

When will my order ship and what are my shipping charges?

Shipping Method	Destination	Cost	Delivery Time
Most Efficient Way (Mix of USPS Priority, UPS, FedEx, and DHL Shippers) Super Saver Shipping	United States (All 48 contiguous/PO Box Addresses)	$6.95	3-7 business days
Most Efficient Way- Free Shipping (Mix of USPS Priority, UPS, FedEx, and DHL Shippers) *Orders over $100 Only	United States (All 48 contiguous/PO Box Addresses)	FREE	3-7 business days
2nd Day Service	United States (48 contiguous)	$14.99	2 business days
Next Day Service	United States (48 contiguous)	$29.99	1 business day
USPS Priority Mail	PO Box Addresses, Hawaii, Alaska & US Territories	$9.95	Approximately 3-5 days
USPS Global Priority Military Personnel	United States Military (APO/FPO Addresses)	$7.99	Approximately 7-10 days
Canada Express	Canada	$14.99	Approximately 7-14 days
International Shipments (Except Canada)	Foreign Countries	$24.99	Approximately 7-14 days

International Shipping Restrictions:

We cannot be responsible for any tariffs, customs restrictions or other regulations that apply in countries outside the United States. We encourage you to speak with your customs office if you have any questions.
Do not order items that are illegal to import into your country. Laws are different in every country. It is the customer's responsibility to check with their Customs office to see if their country permits the shipment of our products to their country. A 25% restocking fee will be applied to orders returned by customs as "illegal to import."
If for any reason the package is seized by Customs Officials, we will not issue a refund unless all products are returned to us in their original condition. If the package is returned to us by Customs Officials, the customer is still responsible for any shipping charges. A 25% restocking fee will be applied to orders returned by customs as "unclaimed." Any delivery that is refused and returned to us will incur a fee of the original shipping charges, a 25% restocking fee, and any duties and taxes that were unpaid.
The customer is responsible for any duties or taxes that may apply.

What is the return policy?

Return Policy

Our goal is to provide customers with timely service in the event a return is necessary. We recommend that you carefully read the following notes detailing our return policy. Please do not attempt to send unapproved product returns back to us. All shipments returned without a return authorization code (RAN) will be refused. Sorry, there will be absolutely no exceptions.

Please email us at Info@WebNutritionDepot.com with a request for a product return authorization number (RAN) prior to returning any merchandise. Merchandise must be returned in sealed sellable condition in order to receive complete product credit.

Money Back Guarantee

We offer money back guarantees on all of our products. If you are not completely satisfied with the product for any reason, simply return the unused and used portion for a refund. 100% credit will be issued for unopened merchandise returned within 30 days of your receiving the original order. Because we provide our product at the lowest possible prices, returns are very costly to us. There will be a 25% administrative processing fee calculated against the total cost of all opened products being returned including those being returned due to an allergic reaction with any product we sell on our website. Also, the customer will be responsible for all original and return shipping costs. We will not accept product returns without a proper return authorization code (RAN) and we will only provide return authorization codes (RANs) no later than 30 days after an order was received.

Please Note: It may take 7-10 business days after your return is processed for you to see the credit in your credit card account.

Damaged Shipments

We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt, email us at Info@WebNutritionDepot.com. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise.

Back Orders

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments.

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